Parklea legal visitor information


MTC-Broadspectrum commenced operating Parklea Correctional Centre (the Centre) on the 31 March 2019 on behalf of Corrective Services NSW.

Since commencing operation, we have been consulting with legal visitors, stakeholders and Corrective Services NSW to identify opportunities to improve our visits service. The procedures below reflect the suggestions received from our stakeholders during this engagement. You are encouraged to help us continually improve by providing feedback via email to Feedback.Parklea@mtcbroadspectrum.com.

If you have any questions, please contact us via email at Legalvisits.Parklea@mtcbroadspectrum.com. or phone the Legal Visits line on (02) 9678 4888, between 8:15am and 3:45pm, Monday to Friday.

For comprehensive visits information, consult the Corrective Services NSW visitor information.

General visits information

What are the legal visiting hours?

Legal visits are accommodated 7 days per week, 9am to 11am and 12:30pm to 3pm.

To maximise time with your client, you can begin processing and go through the gate before the first visits sessions begin. Processing for legal visitors will begin at 8:30am for the morning session, and 12:30pm for the afternoon session. Extended visits can also be requested and will be accommodated to the fullest extent possible.

You will proceed as usual to the Visits Centre for processing. Note that the location of the visit inside the Centre will vary based on the day, time and designation of the inmate, and you will be notified of the location when you book. If you need to know the location of the visit before choosing a booking date, but you don’t know the designation of the inmate, contact our Legal Visits staff.

The Legal Visits team can be reached on Legalvisits.Parklea@mtcbroadspectrum.com or by calling (02) 9678 4888 between 8:15am and 3:45pm, Monday to Friday (excepting public holidays).

Do I need to book a legal visit? How do I book?

Legal visitors are requested to make bookings. We will accommodate walk-up legal visitors as flexibly as possible, but bookings are recommended.

You can book a visit by emailing Legalvisits.Parklea@mtcbroadspectrum.com or by calling (02) 9678 4888 between 8:15am and 3:45pm, Monday to Friday.

What identification is required to access the Centre?
An inmate’s legal representative will receive priority processing through our security screening process. To access the Centre, you are required to present an appropriate form of identification, including official government photo identification and one of the following:
  • Current Law Society identification card
  • Current Bar Association identification card
  • Current Legal Aid identification card.
What tools and equipment can be brought in?

If you would like to bring any tools or equipment other than a pen and writing paper into the Centre, you must seek approval. Requests should be emailed no less than 48 hours in advance of the visit to Legalvisits.Parklea@mtcbroadspectrum.com.

Examples of tools and equipment which will require approval prior to entering the Centre include personal papers, laptops, voice recording devices and removable storage devices.

No smartphones, smartwatches or similar devices are permitted to enter the Centre at any time.

Are there provisions for confidentiality?

We will allocate you an area that allows for confidentiality between you and your client.

What do I need to do to prepare for the visit?

Arrive at the Centre at least 10 minutes prior to your scheduled visit commencement time. You will need this time for security and identity checks.

As a legal visitor, you are also entitled to begin processing before the visit times officially commence. This means you can begin processing at 8:30am for a 9am visit or at 12pm for a 12:30pm visit.

Bring identification.

Do not try to bring in any prohibited items.

You will not be allowed to enter the Centre with prohibited items, including phones, laptops, voice recording devices, and removable storage devices. See 'What tools and equipment can be brought in' above.

Adhere to the dress code.

Most standard business attire does not pose safety or security risks in a correctional environment, but you should be aware of a few requirements.

Skirts and shorts must be at least long enough to reach the top of the knee, footwear must be enclosed, and no piercings or jewellery are allowed other than a set of studs or sleeper earrings and plain band ring. Watches, activity trackers and smart watches are not allowed.

Zimmer frames, wheelchairs, walking sticks and crutches are permitted access, but they will be subjected to search.

Religious head coverings are permitted. However, you may be asked to remove the head covering for identification purposes. This will be performed in the most culturally respectful, sensitive and appropriate way possible.

Where can I submit feedback and complaints?
Feedback and complaints can be directed to Feedback.Parklea@mtcbroadspectrum.com.

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